NAIROBI, Kenya
Jomo Kenyatta International Airport and Moi International airport have been named the best airports in Africa in 2021 for offering the best customer experience.
Jomo Kenyatta International Airport (Nairobi, Kenya) |
The two airports scooped the
2021 Best Airport by Size and Region awards for the second year running
after emerging the best in customer service from over 300 airports
reviewed globally.
The awards were based on
passenger volumes each airport handled in 2021.
Nairobi's JKIA emerged best in
Africa in excellent customer service among airports that handled between five
and 15 million passengers in 2021.
Mombasa's Moi International
Airport on the other hand was awarded the best in excellent customer service in
Africa amongst airports that handled under two million customers in
2021.
The survey was conducted by
the Airports Council International (ACI) using research tools and bench-marking
information by its Airports Service Quality programme which weighs passenger
needs and expectations in airports.
ACI director general, Luis
Felipe de Oliveira, while officially writing to the authority on the
awards, congratulated the Kenya Airports Authority for the impressive
feat.
“Your customers have spoken
and recognized the successful efforts of your team in providing a superior
customer experience during these difficult times,” Felipe de Oliveira said.
He added: "As the
industry recovers, continuing to listen and adapt to travellers will absolutely
be crucial to strengthening airports' competitive advantage, non-aeronautical
revenue and ensuring the sustained recovery of the entire aviation
ecosystem."
While acknowledging the
awards, KAA Managing Director Alex Gitari noted that the authority is
leveraging on the industry’s best practice as it seeks to adapt seamless
passenger service at its airports “to provide a safer, faster and more
streamlined airport journey. "
"We have prioritized
customer satisfaction in all our operations. We are pleased to receive the two
awards when the Authority is preparing to host the 67th edition of ACI-Africa
Regional Conference in Mombasa from 12th - 18th March 2022." Gitari said.
The listed leading 10 airports are:
1. AĆ©roport International de Tunis Carthage (Tunis, Tunisia)
2. Agostinho Neto Airport (Pointe Noire, Congo)
3. Blaise Diagne International Airport (Diass, Senegal)
4. Jomo Kenyatta International Airport (Nairobi, Kenya)
5. Kotoka International Airport (Accra, Ghana)
6. Maya Maya Airport (Brazzaville, Congo)
7. Moi International Airport (Mombasa, Kenya)
8. Murtala Mohammed International Airport (Lagos, Nigeria)
9. Nnamdi Azikiwe International Airport (Abuja, Nigeria)
10. Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)
No comments:
Post a Comment